Customer Support Technician, Micro Motion

Job Description
Job Description
Primary Objective of Position:

Under little supervision, provide detailed technical product assistance to Customers both internal and external via multiple means of communication. Occasionally provide on-site support to perform start-up and troubleshooting assistance.

Essential Job Functions:

• Respond to various requests from Customers, Sales and Service via telephone or email regarding application or system problems, sensor / transmitter troubleshooting, status of repair, misc. inquiries, etc.
• Investigate and correctly answer technical questions as to the principles of operation and functionality of MMI flow sensors, transmitters or accessory devices and their interfacing with fluid control systems.
• Interface with other departments such as Engineering, Technology, Sales, Service, Repair, etc. to determine course of action and timeliness of response.
• May be assigned to travel to customer sites, observe and resolve MMI related issues.
• Assist Repair Department with a detailed level of RMA evaluation information to the customer.
• Screen all calls and emails for Engineering and Technology that come into the CSC, gather relevant information, coordinate with Eng. And Technology to formulate and deliver a response to the customer, salesperson, etc.
• May initiate ECR (Engineering Change Request) as a result of observing returned meters, providing feedback to the departments as needed.
• Compose correspondence to customers, OEM’s, Service and Salespeople.
• May perform other duties including but not limited to:

- Prepare or participate in the process of building Technical training modules to be used globally
- Mentor, coach and train others in various world areas
- Assist Inside Sales Reps and Sales Facilitators with specific product application assistance
- Assist Engineering in testing software or hardware as needed
- Participate on product development teams representing the CSC
- Participate or Lead key CIP Teams and processes
- Assist with Field Action management as assigned
- Assist with Escalation management as assigned
- Assist with mentoring RMA agent group with business systems and processes
- Will be required to provide after hour technical support for one week on a predetermined rotating schedule.

Responsible for keeping pager information up to date during pager duty.

Job Requirements
Qualifications:

• Must be an excellent communicator both written and orally.
• Ability to deliver detailed information effectively related to Coriolis theory and/or technical topics.
• Minimum of one year actively supporting or interacting with customers.
• Basic to advanced level of electrical theory and the use of electrical test equipment.

Experience:

• Two to four years experience in process control instrumentation or flow measurement preferred.
• One year experience in Technical support preferred.
• One year experience providing customer care preferred.

Education:

• Associates Degree in Engineering Technology, Electronics, or other technical science preferred.
• B.S. Degree in one of these areas is preferred.

Additional Company Information
Organization Profile
Micro Motion, headquartered in Boulder, Colorado, is an international company with manufacturing facilities in Colorado, The Netherlands, Mexico, and China. Our computer controlled flow lab, modern R&D labs, and efficient production lines demonstrate our dedication to Coriolis technology and to making the highest quality products.

Micro Motion, Inc. is a division of Emerson Process Management, the largest process instrumentation supplier in the world. We offer an extensive line of Coriolis and density products that measure fluids and gases.

Company

Micro Motion, Inc-Emerson Process Management

Job Code

State or Province

Colorado

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