|The Company is a pioneer in medical robotics and world leader in image-directed, robotic products for orthopedic applications. The Companys product allows surgeons to pre-operatively plan their surgery in a 3-D virtual space and then execute the surgery in the operating room, exactly as planned.
The Field Service Engineer will perform complex customer support activities involving the on-site installation, service, repair, hardware integration, process development and support, test support, troubleshooting and training of products at customer sites in a timely and cost effective manner. Serve as company expert with customers on administrative and technical matters. Conduct business in a professional manner building customer relationships. Travel is required 80%.
Conduct on-site installation of complex products and follow testing procedures to ensure proper working order
Isolate equipment start-up malfunctions and take corrective action
Perform initial & final acceptance testing
Track system performance at customer installations
Prove operational quality of products through information gathering, data analysis, statistical analysis, and trending.
Provide process & applications support of complex surgical robotic system and planning station
Assist with the development of processes associated to installation and servicing, preventative maintenance, and predictive maintenance.
Resolve process challenges at customer installations
Write new, and make recommendation on improving existing testing procedures
Answer complex technical questions on equipment and work with customers to troubleshoot problems
Provide HW/SW integration support via telephone and on-site
Work with engineering, reliability, and manufacturing groups to develop and implement corrective actions
Make recommended design changes to improve product overall effectiveness
Prepare in depth technical bulletins and work instructions
Represent company in dealings with customer: responsible for customer satisfaction
May oversee all service activities for a specific customer
Prepare daily logs and report of work performed
Prepare expense reports within one week of return from travel
BS degree in a technical field or equivalent experience, EE degree preferred
5-7 years hands-on field service experience
Demonstrated competency and high level of understanding of system electronics, MSDOS, and Linux
Competency in use of basic hand tools
Excellent customer relations and organizational skills required
Proficient computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages
Excellent customer relations, listening, and organizational skills
Results-oriented, team player with a can-do attitude
Ability to work cooperatively with others within and across functions and at all levels of the company
The ability to successfully interact with others in the organization
|Curexo Technology Corporation|
State or Province