Field Service Engineer

Job Description
The Company is a pioneer in medical robotics and world leader in image-directed, robotic products for orthopedic applications. The Company’s product allows surgeons to pre-operatively plan their surgery in a 3-D virtual space and then execute the surgery in the operating room, exactly as planned.

The Field Service Engineer will perform complex customer support activities involving the on-site installation, service, repair, hardware integration, process development and support, test support, troubleshooting and training of products at customer sites in a timely and cost effective manner. Serve as company expert with customers on administrative and technical matters. Conduct business in a professional manner building customer relationships. Travel is required 80%.

• Conduct on-site installation of complex products and follow testing procedures to ensure proper working order
• Isolate equipment start-up malfunctions and take corrective action
• Perform initial & final acceptance testing
• Track system performance at customer installations
• Prove operational quality of products through information gathering, data analysis, statistical analysis, and trending.
• Provide process & applications support of complex surgical robotic system and planning station
• Assist with the development of processes associated to installation and servicing, preventative maintenance, and predictive maintenance.
• Resolve process challenges at customer installations
• Write new, and make recommendation on improving existing testing procedures
• Answer complex technical questions on equipment and work with customers to troubleshoot problems
• Provide HW/SW integration support via telephone and on-site
• Work with engineering, reliability, and manufacturing groups to develop and implement corrective actions
• Make recommended design changes to improve product overall effectiveness
• Prepare in depth technical bulletins and work instructions
• Represent company in dealings with customer: responsible for customer satisfaction
• May oversee all service activities for a specific customer
• Prepare daily logs and report of work performed
• Prepare expense reports within one week of return from travel

• BS degree in a technical field or equivalent experience, EE degree preferred
• 5-7 years hands-on field service experience
• Demonstrated competency and high level of understanding of system electronics, MSDOS, and Linux
• Competency in use of basic hand tools
• Excellent customer relations and organizational skills required
• Proficient computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages
• Excellent customer relations, listening, and organizational skills
• Results-oriented, team player with a can-do attitude
• Ability to work cooperatively with others within and across functions and at all levels of the company
• The ability to successfully interact with others in the organization


Curexo Technology Corporation

Job Code

State or Province

New York

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