Field Service Technical Specialist

Job Description
Advanced Energy Industries, Inc. (Nasdaq: AEIS) provides industry-leading companies worldwide with power conversion products that enable innovation in thin-film manufacturing and renewable energy markets.

Advanced Energy’s Renewables business offers industry leading inverter solutions and services that improve PV system performance and reduce costs, driving the industry closer to grid parity for residential, commercial and utility-scale PV. The innovation in Advanced Energy’s Solaron® and PV Powered™ inverters support a fundamental shift to today’s most important metrics— high reliability and lowest the levelized cost of energy (LCOE).

We have continued to capture the attention of some of the best and brightest stars in the solar market. With well- documented and recognized advances in technology, they are quickly becoming the Who’s Who of the inverter manufacturing business.

POSITION SUMMARY:

The Field Service Technical Specialist is responsible for providing on site customer support for AE products installed in the field. The primary scope of the technical support is to provide response to the customer regarding the proper operation of AE products for the customer's application and intended use. The FSTS will develop solutions to problems that range from simple product troubleshooting to complex integration and interface scenarios involving AE products and the customer’s tools and processes. The FSTS will maintain extensive and constant engagement with OEM and end user customers, and is responsible for growing these relationships. The FSE will also Support Service Sales and Marketing in their activities to identify and develop business opportunities.

ESSENTIAL RESPONSIBILITIES:

Provide trouble-shooting and training:

Provide troubleshooting services in order to understand, address and communicate product related issues.

Provide technical product training to customers and AE colleagues as needed to demonstrate/promote/optimize the use of AE products and to evaluate customer needs.

Generate new business o Work with key customer contacts and AE account managers/directors, product managers and engineers to identify and understand new opportunities, and successfully promote, apply, operate, release and support AE services in a manner consistent with AE corporate objectives.

Defend current business: o Work with key customer contacts and AE account managers/directors, product managers, engineers, customer support staff and quality staff to proactively support AE's existing business.

Build critical relationships: o Demonstrate constant focus on and investment in building strong relationships with key contacts within customer accounts and with AE colleagues, that are based upon mutual trust and a respect for the value and benefit that is produced; always strive to build and defend a productive and rewarding team-environment.

Act as a Technical liaison: o Based upon your day-to-day engagement with AE's customers, products and applications, act as proactive technical liaison among our customers and other AE personnel as required. Must be able to solve problems and drive issues to resolution.

Gather information: o Search for, gather, understand and communicate internally to appropriate personnel information relative to customer, industry, application and competitor trends, developments and roadmaps which has potentially substantive value to AE's ability reach our corporate objectives

WORK ENVIRONMENT:

Approximately 60% of time in laboratory/clean room environments at customers and AE sites
working with typical diagnostic equipment, computer technology and customer tools; approximately 20% of time in typical field sales office environment using standard office equipment.

The position requires both domestic and international travel, often with little notice, with approximately 65% of the time spent off site.

Must be comfortable working around high voltages and currents.

Must be flexible for all shifts - 24 hours a day, 7 days a week service as required.

Ability to lift 50 lbs. Ability to work standing for long periods of time on hard surfaces.

SKILLS:

Strong electrical and electronic troubleshooting skills. Technical knowledge of AE products and related applications.

Excellent technical and non-technical verbal and written communication skills. Must be able to effectively influence decisions and actions with customers and peer groups within AE.

Excellent customer service and interpersonal skills. Must be able to deal with customers under stressful and sometimes adverse conditions. Demonstrated ability to promote teamwork and build enduring relationships.

Ability to understand and work within AE's business processes and ensure an efficient working environment.

Basic knowledge of essential legal and regulatory requirements in technology development (non disclosure agreements, intellectual property protection, etc.)

Demonstrates safe work practices.

Essential:

5 years of hands-on experience in a Technical field, including 2 years in a customer facing role.

Experience with computer driven diagnostic equipment, Visual Basic for test simulation;
Microsoft Excel creating macros for qualification criteria.

For High Power products: Hands-on technical trouble-shooting; operation of sampling and real time oscilloscopes, network analyzers, power supplies, RF and DC fixturing for power supply characterization. Technical understanding of the fundamentals of grounding, inductive heating and safety requirements for high power environments.

Desirable:

Working knowledge of thin film industry (e.g. semiconductor, data storage, flat panel, advanced coatings). Vacuum science and plasma processing equipment and applications

Working knowledge of AE's products.

Familiarity with competitive products.

Specific knowledge of, and experience with key customers, their equipment and applications.

EDUCATION:

Essential:
Associate degree in Engineering or related discipline

Desirable:
Applicable AE safety training and certification courses.
Advanced Energy is an EEO/AA Employer.

Company

Advanced Energy Industries, Inc.

Job Code

State or Province

New Jersey

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