|Having grown in business since 1988, Autobase specializes in providing the automotive retail market with premier Marketing and Sales CRM Solutions. More experienced than any other CRM provider in the industry, Autobase combines its award-winning CRM (Autobase) and ILM (WebControl) with the industry's leading managed marketing offering (@utoRevenue) to deliver a comprehensive solution that drives and closes significantly more business in the showroom and service drive.
Over 80,000 auto professionals partner with Autobase to recession-proof their business by finding, selling, and retaining more customers.
In recent years, Autobase has been named DrivingSales Highest Rated CRM for two consecutive years (2009, 2010).
Its lead management solution, Web Control, received the ADM Dealer's Choice Award in 2010 and the DrivingSales Top Rated ILM, also for two consecutive years (2009, 2010).
Its managed marketing services, @utoRevenue, received the ADM Dealer's Choice Award for three consecutive years (2008-2010) and was recently named DrivingSales' Top Rated Owner Marketing solution in 2010.
The atmosphere at Autobase provides an enjoyable, comfortable, and high-energy work experience with people who are dedicated to setting the standards for the future of CRM for auto dealers. We are seeking driven individuals, committed to excellence, and interested in bringing the value of their skills and experience to the Autobase team.
Autobase, a division of Dominion Dealer Solutions, is part of the Dominion Enterprise family serving a wide-ranging needs of many industries including real estate, apartments, specialty vehicles, employment, automotive and travel.
As industry-recognized leaders of CRM solutions for automotive dealerships since 1988, we are on a mission to take our market by storm.
As part of Dominion Dealer Solutions, we are leveraging the expertise of many market leading businesses to build solutions and service customers in a manner that far outpaces the competition.
As such, this position will be responsible for identifying new opportunities for expansion of our direct mail service, management of 3rd party mail house relationships and oversight of internal support operations.
Essential Tasks, Duties and Responsibilities
Process incoming sales contracts, invoicing and coop program reimbursement
Develop and maintain sales support materials in coordination with Marketing
Manage fulfillment with multiple 3rd party mail house services and list providers
Investigate and resolve account issues
Develop and maintain compliance documentation related to manufacturer coop programs
Collaborate with sister companies, Inside Sales and Account Management to identify new opportunities to expand service
Provide functional requirements to technical team for service enhancement
To perform this job successfully, an individual must be able to perform each essential task consistently and satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary functions.
Education and Experience
This position requires a minimum of a 4-years college degree in Business or Marketing.
The educational requirements may be minimized if the candidate has an appropriate amount of experience comprised of 5 or more years in a direct mail house or managing a consumer to business direct mail program.
Experience with MS Office applications a must.
Specialized Knowledge and Skills
Previous experience in business to consumer direct mail promotions
Good communications, presentation, organizational, and planning skills.
Previous work experience in fast-paced support environment
Good interpersonal skills to work as a team member
Proficient in P&L analysis (strong excel skills)
Strong organizational skills are a must.
Excellent phone skills and customer service skills are essential.
Ability to work independently and in team environments
Work Environment and Physical Demands
This position is closely tied to the overall performance of the Inside Sales Team andour Managed Marketing Service offerings.
Work days may exceed eight hours and the position does involve long stretches of phone work.
This position also includes mental demands such as the normal stresses associated with interacting with people, managing projects, and completing tasks within a defined timeframe.
Occasional travel may be required.
This position requires good communication skills, the ability to interact effectively with all levels of personnel within the organization, excellent organizational and time management skills, and a high level of initiative. Successful candidates are also expected to have the ability to effectively manage multiple projects, have the ability and willingness to make effective decisions and set priorities according to the needs of the organizational and project.
This position reports tothe Vice President of Operations.
This role involves matrix management of the Direct Mail Inside Sales Team in collaboration with the National Inside Sales Manager as well as the Direct Mail Support Rep.
Product Manager, Project Manager, Sales, Inside Sales, Direct Mail, Customer Service, Lee MA, Columbus OH
State or Province