Product Specialist

Job Description
Job Description
Mercer is the global leader for trusted Human Resources and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. Mercer has more than 19,000 employees serving clients in over 180 cities and 40 countries and territories worldwide. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths in consulting, outsourcing and investments place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is an operating unit of Marsh & McLennan Companies.
Marsh & McLennan Companies is a leading global professional services firm with roots dating back to 1871. We employ over 50,000 employees in more than 100 countries with annual revenue exceeding $11 billion. Marsh & McLennan Companies is the parent company of a number of the world's leading risk experts and specialty consultants, including: Marsh, our insurance broker and risk advisor; Guy Carpenter, our risk and reinsurance specialist; Mercer, our provider of HR and related financial advice and services; and Oliver Wyman, our management consultancy.

The Product Specialist is to be an expert and first point of contact on the product development process in support of the Product Manager and the project management team. To fulfill this role, the Product Specialist will:

Supervise workflow of the team of Product Analysts and ensure timely and accurate work completion. Provide updates on the status of projects to Product Manager

Be responsible for prioritizing and delegating tasks and projects to the team of Product analysts

Provide training, guidance and mentorship to the team of Product Analysts with regards to best practices for product development and enhancements, as well as product quality assurance testing processes

Provide progress updates to Product Manager, project management team and clients regarding
the product development process

Create presentations of product releases for project management team

Be responsible for being the client advocate during the enhancement review process

Be the point of contact for communication to and from clients regarding potential enhancements

Review of enhancement requests for completeness and communication of business objective

Create enhancement objective/perspective and updates to the enhancement status list (ESL)

Be responsible for the review of system enhancement documentation

Assist with the development of test plans

Initially review of all enhancements that are moved into the test environment

Review of all product enhancements prior to release to Quality Assurance

Assist with the development of internal practices regarding reporting, system enhancements and other developmental items

Assist with the production development list, testing of enhancements and review/creation of all published documents


Bachelor's degree (B.A.) or equivalent in related field preferred

2-5 years related experience and/or training; or equivalent combination of education and experience

Must possess strong organizational and oral and written communication skills

Possess basic project management skills and the ability to manage projects and workflow as assigned

Ability to read, analyze and interpret plan documents

Ability to respond to common inquiries from customers

Ability to apply mathematical operations to tasks such as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to interpret extensive varieties of technical instructions in mathematical, schematic or diagram form as well as the ability to deal with several abstract and concrete variables

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Requisition #: CLE0005Y

Company

Marsh & McLennan companies

Job Code

State or Province

Ohio

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